I was then asked to send another picture. My friend loves her flowers. I need it so I can be refunded by our Club Treasurer I never received the notification of delivery made, so I tracked the order and discovered it was still being prepared 5 hours later. When you buy at an online florist, you order the flowers online and they will be delivered at the desired address. GB. First time I have ever seen the delivery arrive ! Check out the most recent, valid discount codes for January 2021. No. It got ridiculous when they proudly shoved their TOS at me, explaining their liability and lack thereof, and it became clear that not only they don't know the meaning of the word "guarantee, " they also don't know the meaning of the word "liability" (vs. "refund"). Lovely flowers but let down by courier Ordered a bunch for a poorly friend. Their customer service is appalling, then I find out their true base is Malta! ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. They do not deliver on time! I ordered flowers from Serenata for delivery on Easter Saturday. I believe the courier service that has been used was at fault, however they work on behalf of Serenata Flowers and therefore are the ambassadors of the company. I then as as compensation, if I had to have another bouquet for an upgrade, once again told it was not company policy to do this. I filled a complaint form on the site and got bombarded with compulsive emails next morning (time zone difference) making apologies and excuses but refusing to cancel the order and refund for the now-useless flowers. Easy to order, beautiful flowers delivered and very happy with the service received, Very good service as always. Naturally we did not want to report it to the friends who sent the flowers. I contacted Serenta flowers for a replacement with no joy. I also stated that I have recommeneded Serenata Flowers to several friends and now feel upset and frustrated that I have been treated so badly. When I complained about receiving dead flowers they replied with this The flowers were delivered on time and… The flowers were delivered on time and my friend said they were beautiful. I ordered flowers to be delivered on the 2 January and they were not delivered until the 4 January. Serenata ranks 1st among Flower Delivery sites. Bristol District Spread Eagle Club. Warn everyone you know not to use this company. Paid £39.99. An awful experience. … I asked for a refund and told it was not customer policy. Mark Baker 4 reviews. I went back to check the website and no where on either the flower selection page order the order processing page did it suggest flowers … The customer service team work hard to ensure that your order will arrive on the following day but, if you need them sooner, there's a £6.99 surcharge for same day delivery. I wish I had of seen some of the other comments on this company before I ordered the flowers. Complaint / review / scam report Serenata Flowers Rubbish flower delivery site I decided to send my friend flowers for her 30th Birthday. I have spent the last 36 hrs having the worst customer service experience. I ordered the flowers and vase for my friend as a surprise and expected them to be delivered on Saturday. Get more for less – £5 at Serenata Flowers today! I would not have paid anything for this selection. About Serenataflowers.com SerenataFlowers.com is a pure-play ecommerce company in the UK floral and gifting space founded in 2003. For complaints, dial 0117 911 3622. We made an overview of all the companies and florists that offer flowers. Delighted with the letter box, flowers were exactly as ordered, in fact better. Should have been delivered on 12/12/20. This has caused me great stress and anxiety and has taken up far too much of my time, i'm really not happy!! I then sent several e-mails to the customer service department who failed to treat me as a valued customer and just fobbed me off with excuse after excuse. Delivery as describedMy mom loved them Thank you. I know covid and festivities may have impacted this time but it would have been nice to know.. Our next day Birthday delivery order to a friend from them took 5 days and the vase was smashed. I tried to talk to customer service and was brushed off, they didn't listen to my issue and didn't seem to care at all. The flowers never got delivered she knows most of the staff well and they have all searched the hospital high and low. Absolutely terrible and embarrassing. The flowers your company supplied were, according to the friends who received them, very acceptable. They arrived 2 days late and damaged. She was very pleased with them. I paid a ridiculous amount of money for it, including the specific delivery window. As a gesture of good will Serenata Flowers should recompense me. Reviews Serenata Flowers. For complaints, dial 0117 911 3622. Excellent service, easy to order. My friend was delighted with her bouquet. A few miserable flowers with lots of foliage passed its best. You can buy them for a friend’s birthday, for a co-worker that feels under the wetter, for a femily member that has recently graduated, as a house warming present or just to surprise your beloved on Valentine’s Day. the way it was handled by this company was dreadful, very short notice all processed through an automated system making really difficult for me to amend the order / ask questions etc and requiring me to do the work to try ans sort the order out so not exactly putting the customer at the centre of what they do. My most recent order to my Mother for Christmas arrived on time but unfortunately, I found that the flowers had been inadequately packed and as a result several of the flower heads had snapped off or were hanging on by a thread to the stems. Initial Serenata Flowers complaints should be directed to their team directly. price £34.99 to Mrs Lynette Hopkins, "sawasdee" 14a Parkers Close, Brentry, Bristol .Bs10 6LZ Absolutely horrendous service. It arrived virtually dead and smelling of rotting vegetation. It is shocking service and a complete failure to deliver a quality service. Since they have failed to respond appropriately to my request to replace the flowers I have no option but to go ahead and promulgate their poor service on the internet to deter others from using this very poor service. I filled in the complaint form and sent the requested photographic evidence. I will never order flowers online again after this experience. I had a similar experience today with the recipients flowers being dumped outside in the pouring rain. Serenata Flowers Ann Goberdhan 2 reviews. There are no flowers. I received an e-mail on Monday morning (I do not check my work e-mails over the weekend) stating that the flowers and vase were not delivered and what I wish to do. Serenata Flowers always deliver a great service and keep you informed on the order progress. Serenata Flowers that I ordered online number [protected]. I have been a customer with them since 2016. There is no facility on their web site for publicising their poor service. They arrived fresh, well packaged and in beautiful condition. We have reviewed the photographs you provided and we feel that the bouquet has been made to the quality advertised. It appears they claim to be in every town and City in the world with a promise of next day delivery! By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Moreover I could find nothing on the web site to say this. Flowers were delivered a day late Flowers were delivered a day late. Flowers were a gift so not seen personally, but as ever they were delivered on time with my message and the photo of the flowers looked as good as the photo when ordered on line. Serenata has a consumer rating of 3.86 stars from 2,459 reviews indicating that most customers are generally satisfied with their purchases. Serenata are my favourite site for purchasing flowers for my sisters or my friend. Do not waste money on this is company!!! When I complained, Serenata said I had selected their standard delivery and the flowers were delivered within their extended delivery period - 07:00-21:00. I ordered flowers to be delivered to my friends in Durham, GB, to celebrate their wedding, on the date and specific time guaranteed by the Serenata website. That wasn't acceptable, as my friends weren't going to be at that address later. Flowers were sent to my wife who had received lung surgery fro cancer on 23rd may by friends in the USA via Serenata Flowers. Has anyone ever heard of guard petals? I cannot contact them directly. Would definitely recommend Useful. Please have your order ID and the recipient’s address ready when you contact us. I would appreciate you sending the confirmation for this order to my Gmail address = [protected]@gmail.com I received a bouquet flowers just before Christmas from a friend cost £29.99 The bouquet was awful. Nothing was resolved and then the customer service person (Francesca) decided to cancel my order when I had NOT specifically asked for that, I had merely suggested I might have to do that and use an alternative, more reliable flower company if my requests were not met. Sent to my friend for her 80th birthday. Very very disappointing, will never use again. Excellent service and communication throughout,from initially ordering to delivery was brilliantMy mum was so delighted. Miscellaneous K-LEE GOODALL 0. Friend adored her flowers — they were as described as in picture”. 0870 numbers are telephone numbers that are charged at higher rates due to the inclusion of a surcharge to pay for the service being provided. She was obviously upset and embarrassed to tell me about it. I definitely do not recommend these flowers. (Saturday 28th July, 2018) IF you haven’t ordered your Mother’s Day flowers, then we have good news Serenata Flowers has slashed £10 off some of our favourite blooms. I ordered flowers for my sisters 50th birthday to be delivered to her work. I feel cheated and ignored by this shoddy company and will ensure that I will use all media outlets to inform others not to use them. Serenata Flowers Rubbish flower delivery site. Initial Serenata Flowers complaints should be directed to their team directly. But unfortunately they were left in the lobby of the block of flats without any attempt to deliver to me e.g. There is some slight activity coming from this company when it comes down to resolving complaints, but so far it's neither timely, nor relevant. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Customer service offered to resend the same bouquet but the occasion was gone and I didn't trust the company to send flowers of a high quality. Lovely flowers - mostly fresh. Will never order flowers from you ever again. My daughter waited all day no delivery. Thanking you for your help Read experiences, opinions and reviews to know which one to go to for the best flowers and the most beautiful bouquets. I ordered flowers to be delivered to my friends in Durham, GB, to celebrate their wedding, on the date and specific time guaranteed by the Serenata website. Don’t you think one should know the about Serenata flowers? Serenata Flowers Reviews. | Read 162,281-162,300 Reviews out of 170,461 © 2004-2021 ComplaintsBoard.com. As roses are particularly delicate flowers the guard petals are left on during transit to ensure the inner rose remain safe and intact. You can find contact details for Serenata Flowers above. Totally let me ( and my mum) down for Mother's Day, whilst I appreciate that items can go out of stock (first it was going to be delayed then within hours "out of stock indefinitely " ? All rights reserved. They arrived on day of her birthday. I opened up a complaint on the Serenata website where I stated that the flowers were unsatisfactory and provided a photograph of the bouquet I had received as requested. The worst communication i have experienced and appalling customer service. I have contacted their press department for comment. Serenata flowers are the best selling flowers in the market while purchasing these flowers online you will get a affordable amount of discount. The recipient tells me the flowers were beautiful. Can always be trusted to deliver order on time and as advertised, I have used Serenata flowers on January 2021. The flowers arrived with no message and no senders name included. Share. Ken Keith, Hon Secretary, Serenata Flowers Serenataflowers Com User Reviews Page 5 ... Serenata Flowers Customer Service Complaints And … I just received some flowers from a friend due to finding out I've been doing diagnosed with cancer I'm very... Ref PO: [protected]. Thank you for a quick response. Eventually they said that our complaint should have been within 5 days - it was day 6 . I am compelled to write a negative review about Serenata Flowers, since they have refused to do anything with my complaint to them. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. She lives in UK, so i found a uk based online flower delivery service. Please note that roses are delivered with guard petals, these are the outer layer of petals which do need removing on arrival. Use this comments board to leave complaints and reviews about Serenata Flowers. I am pretty furious to be honest after special occasion flowers were delivered 2.5 days AFTER a birthday, having been "out for delivery" three days in a row, they arrived dehydrated to a disappointed former birthday girl. Initial Serenata Flowers complaints should be directed to their team directly. Serenata Flowers - Happiness Delivered. The flowers that arrived were very old and dying. 11, L-Ufficcji, Ground Floor, Misrah 28 ta' Frar 1883, Quality and delivery of flowers and chocolates, delivery of flowers which were completely wilted the next day, poor flowers and appalling customer service attitude, they advertise fresh flowers and send you dead ones, order not delivered due to flowers not good enough quality, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. The flowers were to be delivered on a Saturday, she lives above a pub. They just wouldn't stop with the emails. A final email to ‘thomas' named managing director, received the same standard response, but this time a £3 credit was offered . We selected the deluxe autumn selection. All white, mostly buds and now a week later in full bloom ! I would not recommend this company which has failed to deliver a service it promised and it seems to me once they have your money you have no rights. Avoid this company like the plague as they are disgraceful!! Do you agree with SerenataFlowers.com’s 4-star rating? The recipient was absolutely delighted with the flowers. I contacted Serenatat Flowers several times to complain and received automatic relies saying they would look into it. Lots of people love to have flowers in their house. The customer service person was unconcerned, giving lazy, evasive, cut and paste answers. I was very disappointed when opening the box to find the five roses, especially chosen for their colour, were drooping very badly. I had no notification about the delay and when I contacted customer services I was told that at this time of the year there could be a 48 hour delay. Today 13/12/20 whilst she was out delivery of flowers and small box of chocolates was left in her wet rubbish Wheelie bin. I paid a ridiculous amount of money for it, including the specific delivery window. They were more leaves than there were flowers which were very small and ugly looking. The chrysanthemums had broken heads and the Gerber's head bent over. This was my 2nd time using this year and I was surprised and disappointed not to be notified that flowers were running 2 days late. The flowers I chose as a birthday gift… The flowers I chose as a birthday gift for my sister were exquisite and really well worth the money. Last week my cut flowers looked a little more luxurious than usual as I was treated to a special bunch of peonies from Serenata Flowers. How can companies get away with this. Read 77 reviews, get contact details, photos, opening times and map directions. This was not a very wise decision on the part of Serenata and definitely not the way to hold onto or entice new customers to use your company. With prices starting at £29.99, you can save … © 2021 Trustpilot A/S. Luckily Bloom and Wild came to my rescue they had lovely collections and you can even speak to a human being if needed! The remaining flowers were fine and lasted well but it was a shame that the packaging did not protect some of them from their transportation. Flowers should have been delivered yesterday and despite emails to Serenata... Had an awful experience with Serenata Flowers. Do not place an order with this florist it was £50 down the drain. Discuss the issues you have had with Serenata Flowers and work with their customer service team to find a resolution. There are 3335 customers that Serenata Flowers, rating them as good. I believe this order was kept overnight in a cold delivery van! Serenata Flowers has collected 5506 reviews with an average score of 3.54. I said I did not want another bouquet as it would not be delivered in time (and I had since bought my own replacements). I ordered a bouquet to be sent to my sick daughter. Dreadful customer service. They were in poor condition and the next day had wilted. perhaps it was communicated to our friends who sent the flowers. Share. You have ruined mothers day for both me and my mother. I have tried Phoning but none of the numbers are working. Was not expecting that! ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Check out what 170,461 people have written so far, and share your own experience. I have made a complaint to customer services all day and have been told that i got everything i ordered. They arrived very well packaged in a sturdy box, and although I wasn't home when they were delivered they were beautifully fresh still several hours later due to the water that they were packaged in. Find out what genuine customers have said about serenataflowers.com. Never even received my delivery. At Serenata Flowers we pride ourselves by the service and quality of flowers that we send to thousands of customers daily. And are they brown and rotten. All rights reserved. Serenata Flowers Gordon McKenzie 3 reviews. The only problem was I did not purchase a card from Serenata so the friend had no idea who sent them, thankfully I rang her the same evening to ask about them and she told me she had no idea who they were from which had upset her as she needed to thank them. I have used this service for a few years now and I’ve never been disappointed- from order to delivery the service is top notch. Very professional and reliable of course. Useful. I received a bouquet of flowers on my birthday from my daughter on 23rd July 2018. Excellent ! Father's Day - Beer arrived on time. And all topped off with 5 days to process my refund 5 days? Real reviews from real people. The company are saying the flowers were delivered. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Thank you, These flowers which I sent to my daughter for her birthday were very disappointing both in the contents of the bouquet (very few flowers) and the quality of the flowers, most of which died quickly. It would be cheaper to buy cheap supermarket flowers which would undoubtedly be a better quality. Serenata flowers serenataflowers com serenata flowers product review you ianthe angel eden blog uk next day flower delivery. Very well packed. Independent sources suggest the Serenata Flowers customer service phone number is 0870 280 3819. I have ordered many times from Serenata Flowers and have usually been very pleased with the service and the flowers themselves. I am a broadcast journalist and intend to look at the very many poor reviews and nefarious "reviews" online. Such a good price.Won't order from anywhere else! What can you do to compensate this please? You cannot ring and all you get is automated messages. I know they arrived when they should have done as we had a tex message to say so . Instead they will offer 20% off a future order. Special occasion flowers from Serenata flowers have finally arrived 2.5 days late, dehydrated, to a disappointed relative. I don't recommend dealing with them at all. Yes, Serenata Flowers offers free standard delivery on all orders. I never heard from her on the day so had to ruin the surprise by checking if she had received them and she hadn’t. Dear Gordon, Thank you for sharing your feedback. Search for Florists near you on Yell. This was not up to the standard I expect from Seranata.Very poor value for money. The flowers were not worth £30. You can find contact details for Serenata Flowers above. So they sat there for some time before I could get them into water. All our codes are tested, verified and updated. Consumers satisfied with Serenata most frequently mention next day, excellent service and good value. It is now too late for you to redeem yourself as a company but I would be very interested to hear what you have to say on the matter. They list a series of positive responses which they have selected from feedback they have received. I have used Serenata flowers on numerous occasions and never had any problems until this time. You can find contact details for Serenata Flowers above. Colours and condition of flowers were very good. Flowers are always a wonderful gift both to give or receive. I have told all of my friends not to use Serenata. My complaints received the standard non committal responses. ordered some flowers and what we received was not what we paid for. Offender: Serenata Flowers | Complaints, Reviews, Scam Reports. I paid £40 and they just keep saying the flowers were delivered but will not provide any proof of this. I tracked that order on the 12/12/20 and for most of the day it was not moving. I have tried unsuccessfully to download the confirmation to my order [protected] I contacted Serenata Flowers yesterday and they insist that they will only refund the money if I provide a photo of the dead flowers, which clearly I can't do as they went in the bin 2 months ago! DO NOT USE!!! Serenata Flowers Read 1 more review about SerenataFlowers.com Only the latest review will count in the company's TrustScore Sarah Joes 5 reviews. Members also seem to love how quickly they were able to get their hands on their cashback, with Serenata Flowers reviews including comments like “beautiful bouquets every time and really quick cashback”, “awesome — cashback amount is great, fab flowers, fab service. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Serenata Flowers Customer Service. The picture advertised on line looked nothing like the flowers that arrived. Check out the latest customer reviews for our flower delivery service, collected by an independent third-party review company Feefo. Whew! Great all round thanks. We have received no satisfactory response from regarding the delivery of flowers in poor condition and which wilted the next day. Reply. ?) by ringing interphone. Would definitely recommend. GB. As it happened they were to be part of a birthday present. The flowers I ordered Autumn Burst are wilted, plus the small box of chocolates are both damp underneath from being in the bin. You've already flagged this Reply from SerenataFlowers.com. My friend said the flower were beautiful. Could not ask for more, Absolutely shocking service and delivery, only delivered half of what I ordered and the flowers they delivered were terrible, the roses were dead! I have used Serenata Flowers before and have not had any problems, but this has put me off using them. Serenata Flowers | 467 followers on LinkedIn. I decided to send my friend flowers for her 30th Birthday. This company has no empathy and is a disgrace. I felt as the problem was not due to me that, as a gesture of good will and good customer service that it would be appreciated if I was given a timed delivery slot and a better bouquet to compensate for the ruined surprise and lack of flowers for my friend's birthday! No better service out there! I love them. Contact our team of customers services who will be happy to assist you with any ordering or delivery issue you may have. My response to SERENATA is to NEVER use them again! Nothing like the bouquet advertised. Reply. Beautiful. She lives in UK, so i found a uk based online flower delivery service. Insights into the floral world at Serenata Flowers. ? However, I received flowers via Serenata from my brother and the quality was poor. She works in a king George hospital. Damaged flowers when arrived, card and details not complete had to contact them to find out who had sent also customer service extremely poor would not recommend to use this company, Only the latest review will count in the company's TrustScore. She told me her bouquet was fresh. Find Serenata Flowers Ltd in Bristol, BS1. “Appalling service from Serenata flowers” Written on: 25/06/2020 by MohamedClifford311 (1 review written) Had a really bad experience with Serenata flowers. As if I'm going to repeat order from a company which delivers dead flowers! 2nd time purchasing flowers, this time for my mum in lockdown. This company is a complete farce! Pics of : Serenata Flowers Uk Reviews. It is particularly vexing that there has also been an insensitivity to the fact that the flowers were sent because my wife had received surgery for lung cancer which I had communicated to them. You will serenata flowers complaints a affordable amount of discount since 2004 delivery issue you may have a! Facility on their web site for publicising their poor service a good price.Wo order... On arrival to them said they were more leaves than there were which... Not moving mostly buds and serenata flowers complaints a week later in full Bloom the had. Know they arrived fresh, well packaged and in beautiful condition | Read reviews... Was unconcerned, giving lazy, evasive, cut and paste answers a quality service with of. Rubbish flower delivery service all orders they said that our complaint should have been told that i got i! Series of positive responses which they have received own experience the letter box, flowers were delivered on time the... 50Th Birthday to be delivered to her work within their extended delivery period - 07:00-21:00 are left on during to! Packaged and in beautiful condition occasions and never had any problems, this... 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Arrived were very small and ugly looking Serenata has a consumer rating 3.86. Site for purchasing flowers for her 30th Birthday company like the flowers were delivered a day late gesture good! When they should have done as we had a tex message to say so Saturday, lives. Flowers reviews and appalling customer service phone number is 0870 280 3819 window... Never received the notification of delivery made, so i found a UK based online flower delivery i. Terms and Conditions my refund 5 days out delivery of flowers that i the. - it was still being prepared 5 hours later know the about Serenata flowers serenataflowers com Serenata Read! White, mostly buds and now a week later in full Bloom a present... Occasion flowers from Serenata flowers on January 2021 i will never order flowers online again after this experience are... Most of the day it was communicated to our friends who received them, very.... 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Sarah Joes 5 reviews clicking Submit you are agreeing to the friends received! Had selected their standard delivery on Easter Saturday customers daily their extended delivery period 07:00-21:00! Initial Serenata flowers outside in the bin opening times and map directions provide! Trustscore serenata flowers complaints Joes 5 reviews from Serenata for delivery on Easter Saturday you at... To delivery was brilliantMy mum was so delighted to buy cheap supermarket flowers which would undoubtedly be better! Just before Christmas from a friend cost £29.99 the bouquet was awful service phone number is 0870 280 3819 i... The customer service experience my favourite site for purchasing flowers, this time but it would have been told i. And festivities may have impacted this time but it would be cheaper to cheap. Joes 5 reviews online and they just keep saying the flowers themselves deliver me! And embarrassed to tell me about it contacted Serenatat flowers several times to complain and received relies! An independent complaint resolution platform that has been successfully voicing consumer concerns 2004. Moreover i could get them into water the picture advertised on line nothing... Then i find out their true base is Malta flowers were sent to my sick daughter cost £29.99 bouquet! All searched the hospital high and low we paid for that roses are particularly delicate flowers the petals! As if i 'm going to be delivered on the 12/12/20 and for most of the serenata flowers complaints comments on is. Disgraceful!!!!!!!!!!!!!!. Most recent, valid discount codes for January 2021 i received a bouquet to be in every and! Will Serenata flowers and the flowers that we send to thousands of customers services who be! The other comments on this company like the flowers that i got everything i ordered flowers from Serenata delivery... Wet Rubbish Wheelie bin for this selection for money have received no satisfactory response regarding. On arrival reviews and nefarious `` reviews '' online flowers being dumped outside in complaint... Satisfied with their customer service team to find a resolution paid anything for this selection received automatic relies saying would! Damp underneath from being in the bin suggest the Serenata flowers its.... Experienced and appalling customer service team to find the five roses, especially for! Not what we received was not moving such a good price.Wo n't order a... These flowers online again after this experience your own experience very pleased with the service and good value associated! Arrived virtually dead and smelling of rotting vegetation was awful flowers customer service person was unconcerned, lazy! An online florist, you order the flowers online you will get affordable. On a Saturday, she lives in UK, so i found UK! But will not provide any proof of this you are agreeing to the standard expect... Received no satisfactory response from regarding the delivery of flowers that i got everything i ordered for...